Betpuma Casino Terms and Conditions

This page sets out the terms and conditions that govern your use of Betpuma. It explains the relationship between us and our users, how accounts must be managed, and the rules that apply to play, payments and promotions on the platform. We expect you to read these terms carefully and to comply with them whenever you access our site or services from Canada.

Account responsibilities

You are responsible for maintaining the security and confidentiality of your account credentials. Only one account is permitted per person, household and payment method unless we agree otherwise in writing. You must provide accurate, current and complete information when registering and keep your details up to date. We may suspend or close accounts where we suspect fraud, account sharing, or breaches of these terms.

Eligibility requirements

To use our services you must meet applicable legal age and jurisdiction requirements. By registering you confirm you are located in a jurisdiction where you may legally gamble and that you meet the minimum age requirement. We may request identification and other documents to verify your age, identity and address before allowing certain activity, including withdrawals.

Acceptable platform use

Use of the site must be lawful and honest. You must not attempt to manipulate games, exploit technical errors, use automated scripts or engage in collusion. Abusive behaviour towards staff or other users, money laundering, and any activity intended to circumvent limits or verification checks are prohibited. We reserve the right to restrict functionality, cancel bets, and close accounts where unacceptable use is suspected.

General bonus and promotion rules

Promotional offers are subject to specific terms that will be supplied with each promotion. Bonuses and free spins are subject to wagering and game contribution rules, as set out in the promotion terms. We may withhold, cancel or reclaim bonuses where we suspect misuse, abusive behaviour, or where eligibility requirements are not met. Any maximum withdrawal or contribution rules set for a promotion will apply as stated in the offer details.

Deposits and withdrawals

Deposits must be made from payment methods in your name. We may set deposit and withdrawal limits and require verification checks before processing withdrawals. Verification may include identity, address and payment method documents. Where verification is requested, withdrawals may be delayed until satisfactory documents are provided. We will process transactions in accordance with the payment method terms shown in your account.

Dispute resolution

If you have a complaint, please contact our support team and provide full details so we can investigate. We aim to resolve disputes promptly and fairly. Where we cannot reach agreement, disputes may be escalated in line with applicable consumer protection processes. Using the site does not prevent you from exercising any statutory rights available in your jurisdiction.

Updates to terms and conditions

We may update these terms from time to time to reflect changes in the law, our services, or operational requirements. We will notify you of material changes through the platform or by other means. Continued use of the service after changes are posted constitutes acceptance of the revised terms. If you do not accept the new terms you should stop using the service and close your account.