Betpuma Casino Privacy Policy

This Privacy Policy explains how we collect, use, disclose and protect personal information when you use Betpuma. We take your privacy seriously and aim to be clear about what data we hold, how we use it, and the choices available to you as a user in Canada.

Types of data we collect

We collect several categories of information to operate your account and provide services. This includes personal data you provide directly, technical data from your device and transactional records related to deposits, wagers and withdrawals.

Personal data

Personal data includes your name, date of birth, contact details, address and identity documents submitted for verification. We also collect account credentials, communication preferences and any information you provide when contacting support.

Technical data

Technical data covers device identifiers, IP address, browser and operating system, cookies and analytics data, and information about how you interact with our site or mobile browser (pages viewed, session length, errors). This helps us keep the service secure and functioning smoothly on Canadian networks and devices.

Transactional data

Transactional data includes payment method details, deposit and withdrawal history, bet and game activity, bonuses and loyalty activity. Payment card numbers are handled by our payment processors and are not stored on our systems, except where required and encrypted for transaction purposes.

How we use your information

We use personal and technical data to create and manage your account, verify identity, process payments, detect and prevent fraud, comply with legal obligations and provide customer support. Transactional data is used to administer wagers and withdrawals, apply responsible gambling tools and resolve disputes. We may also use aggregated, non-identifying data for analytics and service improvement.

Data protection and storage

We protect information using industry-standard measures such as encryption in transit, access controls and regular security reviews. Personal data is stored on secure servers and retained only for as long as necessary to fulfil the purposes described, comply with legal obligations or to resolve outstanding matters.

Cookies and tracking technologies

We use cookies and similar technologies to remember your preferences, enable core site functionality, and understand usage patterns. You can manage cookie settings through your browser, though disabling certain cookies may affect site features. We also work with analytics and advertising partners who may set their own cookies subject to their policies.

Your rights

If you are in Canada you may have rights to access, correct or request deletion of your personal information, and to object to certain processing. You can also withdraw consent where applicable. We will consider requests in accordance with applicable privacy requirements.

Access, correction and deletion

To request access, correction or deletion of your information, contact us and we will respond within a reasonable timeframe. We may ask you to verify your identity before taking action, and in some cases we may need to retain certain information to meet legal or regulatory duties.

Information sharing and third parties

We share information with service providers who support our operations, such as payment processors, identity verification services, game providers and analytics partners. We require these parties to protect your information and limit use to agreed purposes. We may also disclose information when required by law or to protect the security of our platform.

Privacy policy updates

We may update this policy from time to time. When changes are significant we will notify you through the site or by email where appropriate. Continued use of Betpuma after changes indicates acceptance of the updated policy.

Contact us

If you have questions or wish to exercise your privacy rights, email [email protected].