Betpuma Casino Responsible Gambling

At Betpuma we take responsible gambling seriously. We want every player to enjoy safe, controlled play and to be aware of the tools and support available. This page explains how we protect players, the account controls you can use, signs of problem gambling, and where to get professional help in Canada.

Player protection principles

We prioritise player safety, fairness and transparency. Our policies are designed to reduce harm and promote informed choices. That means providing clear account controls, easy access to help, and timely responses when someone requests an account restriction or self-exclusion.

Activity-control tools

How to access tools

You can find all account controls in your profile settings. These tools are simple to activate and can be adjusted from your account dashboard. If you need assistance, our support team can guide you through the process.

Available controls

Controls include deposit limits, loss limits, session time reminders and temporary time-outs. We apply reductions immediately and use cooling-off periods on increases to help prevent impulsive changes.

Deposit limits

Set daily, weekly or monthly deposit caps to manage how much you spend. Typical ranges available are daily CA$50–CA$10,000, weekly CA$500–CA$25,000 and monthly CA$1,000–CA$100,000. You can lower limits instantly; raised limits take effect after a 24-hour cooling-off period.

Loss limits

Loss limits let you cap net losses over set periods. These limits are an effective way to control spending and reduce risk. Loss limits are separate from deposit limits and can be changed through account settings.

Time limits and session reminders

Use session reminders and reality checks to keep play time in check. Options include reminders after 60, 90 or 120 minutes and automatic logouts. Temporary time-outs are available for 24 hours, 7 days or 30 days to give you a break from play.

Self-exclusion

If you need a longer break, self-exclusion options are available for 6 months, 1 year, 5 years or permanently. Self-exclusion immediately blocks access to the account and must be lifted through a formal review process where applicable.

Signs of problematic behaviour

Watch for warning signs like chasing losses, borrowing to continue playing, regularly exceeding limits, hiding activity from family, or feeling unable to stop. If you recognise these patterns, consider applying limits, taking a time-out or self-excluding and seeking help.

Tips for maintaining control

Set realistic deposit and loss limits, schedule regular breaks, use session reminders, avoid gambling when stressed or under the influence, and keep a personal budget. Speak with support staff if you need help setting controls or understanding your activity.

Professional help and support organisations

If you need further assistance, contact specialist organisations such as Gambling Therapy, ConnexOntario (1-866-531-2600), Gamblers Anonymous Canada or the Responsible Gambling Council. These organisations offer confidential support, helplines and resources tailored to Canadians.